Travel specialist reputation management and communications consultancy Templemere PR has been awarded the Consultancy Management Standard (CMS) by the world’s largest PR professional body, the Public Relations and Communications Association (PRCA). Described by the association as the hallmark of PR and communications excellence, the CMS assesses core areas of the way the business is run, including campaign management, client satisfaction, business planning, financial management, people management and diversity.
Commenting on the award, Templemere PR founder and CEO Clare Williams Fannin said: “The CMS means Templemere has been benchmarked against best practice. It demonstrates that it is a well-run consultancy with high-calibre systems and processes in place, and that we are invested in the development of our staff. This gives our clients the reassurance that they are buying a professional service from a communications company that is committed to excellence.”
Carol Magill, PRCA CMS Assessor said: “Congratulations to Templemere for achieving CMS. This agency provided solid evidence on their organisational structure and business plan. The client planning system with its nine stage “plan of attack” demonstrated that a client management process was in place. It was also clear from the evidence provided that a lot of work has gone into what the organisation wants to be and where it wants to go post COVID-19.”
Templemere PR specialises in the business of travel, and has a portfolio of world-leading clients. These include airport food and beverage provider SSP, which operates brands such as household names Starbucks, Upper Crust, and M&S, the travel retail association TFWA, lounge services provider Airport Dimensions, airport e-commerce platform Grab, and loyalty programme Priority Pass.
The PRCA represents more than 35,000 PR professionals in 70 countries worldwide. Its mission is to create a more professional, ethical and prosperous PR industry. It champions and enforces professional standards in the UK and overseas.